If you have any comments or suggestions, we are happy to receive them through the contact information shown on the site.
The data we collect about you
We may need to collect your information if you want to place an order for a commodity from our site. We collect some data necessary to secure any potential claims that may arise later, and to provide you with the services available to us. Examples are name, gender, date of birth, email address, postal address, delivery address (if different), mobile number, payment details “any payment card details or bank account details”.
The information you provide is used to provide you with information about the products and services available to us that you request, to verify your online financial transactions and to manage your Rehana account. This information is also used in the processes of downloading data from the site, identifying visitors to the site, and developing the designs of the pages of the site and/or its contents and assigning them to users.
We will contact you via e-mail to provide you with some details about other products and services if you wish, and if you would prefer not to receive any promotional and marketing communications, please opt out of this option at any time.
We may provide your name and address to a third party in order to deliver your order to you (for example, a carrier). You may be contacted at your phone number to let you know of any update regarding the status of your order, or to announce any of our latest sales and promotions.
We may be able to store the details of your current order on our website but cannot withdraw them directly for security reasons. By logging in to your account on the site, you can view the information and details of your purchases that you requested or that you will submit soon. You can also manage your address details, bank details and any newsletter you have subscribed to. You should also pledge to deal with strict confidentiality when accessing your personal data, so as not to make it available to an unauthorized third party. Thus, we will not bear any responsibility resulting from the misuse of passwords by the customer.
Credit cards and electronic fraud protection
We may use competent authorities to protect your data from electronic commercial fraud in order to assist us in approving the data of customer orders placed on the site.
Other uses of your personal information
We may use your personal information in opinion polls and marketing research, according to your desire, for statistical purposes while ensuring its complete confidentiality, and you have the right to opt out at any time. We do not send your opinions to a third party. Your email address is not disclosed in any way.
Contests and Gift Vouchers
We use the data in the event of any competitions or competitions in order to inform the winners and to announce the offers.
Third Party Links
In the interest of "Rehana", your personal information that we collect about you (name, address, email, mobile number, and any other information) is free from any use with any other party, in order to preserve the complete privacy of "Reyhana" customers.
You are not required to activate and accept cookies while visiting our website. However, if you wish to place an order or add a product to your shopping cart, you must activate the feature in your browser settings to accept cookies (if necessary) in order to be able to use the shopping cart functions and continue with your purchase.
What are cookies?
What type of data are collected in cookies?
IP is not saved
You have 7 days to return or exchange products.
The returns process requires three simple steps:
1. fill down the return application below
2. Return the relevant products in the same condition as supplied, in their original packaging.
3. Carry the relevant invoice.
Please note that in case of offers, special conditions are to be applied